Resolve RM

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    1. Ability to track time against tickets

      It would be good to be able to track time spent working on a particular issue. Not sure the best way to do this however.

      12 votes
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        2 comments  ·  Admin →

      • Text formatting in ticket replies

        Allow simple formatting in ticket replies.
        This could either be a subset of HTML tags, or pseudo tags in the same manner as any wiki does.

        6 votes
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          0 comments  ·  Admin →

        • Ability to filter ticket index by status

          It would be great if there wast he ability to filter ticket index by status.

          5 votes
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            0 comments  ·  Admin →

          • Modify ticket 'update' to return to ticket summary page

            Its really bloody annoying that when you have it updated a ticket you then have to click to go back to the summary page. Once i have updated I need to get on with my life and get onto the next page.

            3 votes
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              0 comments  ·  Admin →

            • allow people to close/set ticket status from the dashboard

              It would be great to be able to close off tickets from the dashboard - say if a response is received saying 'thanks this is sorted' or a ticket is obvious spam. Would save several clicks through to a ticket.

              3 votes
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                0 comments  ·  Admin →

              • make file attachments on tickets more obvious

                2 votes
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                  1 comment  ·  Admin →

                • Colour code rows in the tickets list based on status

                  Colour coding of rows in the ticket list based on status with the option to select the colour for each status.

                  2 votes
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                    0 comments  ·  Admin →

                  • Automatically add email signatures

                    It would be great if you could set an email signature in your preferences and Resolve would automatically attach it to emails when sending ticket responses.

                    2 votes
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                      0 comments  ·  Admin →

                    • Add categories or tags to keep triggers sorted & searchable

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                        0 comments  ·  Admin →

                      • Add to triggers "if originator" same as "if updater"

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                          0 comments  ·  Admin →

                        • Add option to set person's image as twitter image

                          Allow user to set a person's image as the image from their twitter feed

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                            0 comments  ·  Admin →
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