I would like to be able to ...

Integrate with Freshbooks Estimates & Support Tickets

I'm really not sure why you only did half the job with FB. The more I use both FB and TC the more I like them both - please complete the integration.

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    DuncanDuncan shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Jake StrideAdminJake Stride (Admin, omelett.es) responded  · 

    Wow, what a great idea – estimates would be really good. What do you mean by support tickets though?

    2 comments

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      • Paul R BurtonPaul R Burton commented  ·   ·  Flag as inappropriate

        This makes a lot of sense from a workflow perspective.

        Potential Client >> Prepare Estimate

        Tactile pushes client info to FreshBooks and Automatically creates a draft Estimate. If the estimate is accepted or declined, it would be great if the opportunity status could be updated in Tactile.

      • gjonesgjones commented  ·   ·  Flag as inappropriate

        Freshbooks unfortunately don't expose their support tickets via their api at the moment so linking those wouldn't be possible, but showing Estimates against linked organisations is certainly something we could look at

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